Privacy Policy & Terms of Service

# Privacy Policy ## 1. Introduction Vanna Wedding Planning Platform ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our wedding planning platform and services. ## 2. Information We Collect ### 2.1 Personal Information We may collect personal information that you provide directly to us, including: - **Account Information**: Name, email address, phone number, business information - **Profile Information**: Photos, wedding details, preferences, and personal stories - **Payment Information**: Billing address, payment method details (processed securely) - **Communication Data**: Messages, reviews, feedback, and support requests ### 2.2 Automatically Collected Information We automatically collect certain information when you use our platform: - **Usage Data**: Pages visited, time spent, features used, and interactions - **Device Information**: IP address, browser type, operating system, device identifiers - **Location Data**: General location information based on IP address - **Cookies and Tracking**: Cookies, web beacons, and similar tracking technologies ### 2.3 Third-Party Information We may receive information from third parties: - **Social Media**: Information from social media platforms when you connect accounts - **Payment Processors**: Transaction information from payment service providers - **Vendors**: Business information and service details from vendor partners ## 3. How We Use Your Information ### 3.1 Service Provision We use your information to: - Provide and maintain our wedding planning services - Process transactions and manage payments - Facilitate communication between couples and vendors - Deliver personalized content and recommendations - Support customer service and technical assistance ### 3.2 Communication We use your information to: - Send important updates about your account and services - Provide customer support and respond to inquiries - Send marketing communications (with your consent) - Notify you about new features and improvements ### 3.3 Platform Improvement We use your information to: - Analyze usage patterns and improve our services - Conduct research and development - Enhance security and prevent fraud - Comply with legal obligations ## 4. Information Sharing and Disclosure ### 4.1 With Your Consent We may share your information: - When you explicitly consent to sharing - With vendors you choose to work with - With other users as part of platform features - With third-party service providers (under strict agreements) ### 4.2 Legal Requirements We may disclose information when required by law: - To comply with legal processes or government requests - To protect our rights, property, or safety - To investigate fraud or security issues - In connection with business transfers or acquisitions ### 4.3 Service Providers We may share information with trusted third parties: - **Payment Processors**: For transaction processing - **Cloud Services**: For data storage and hosting - **Analytics Providers**: For usage analysis and improvements - **Marketing Partners**: For promotional activities (with consent) ## 5. Data Security ### 5.1 Security Measures We implement appropriate security measures to protect your information: - **Encryption**: Data is encrypted in transit and at rest - **Access Controls**: Limited access to personal information - **Regular Audits**: Security assessments and monitoring - **Employee Training**: Staff training on data protection ### 5.2 Data Breach Response In the event of a data breach, we will: - Notify affected users promptly - Report to relevant authorities as required - Take immediate steps to contain and remediate - Provide guidance on protective measures ## 6. Data Retention ### 6.1 Retention Periods We retain your information for different periods based on purpose: - **Account Information**: Until account deletion or 7 years after last activity - **Transaction Data**: 7 years for financial and legal compliance - **Communication Data**: 3 years after last interaction - **Usage Analytics**: 2 years in aggregated, anonymized form ### 6.2 Data Deletion You can request deletion of your information: - Account deletion removes most personal data - Some data may be retained for legal compliance - Deleted data is securely purged from our systems ## 7. Your Rights and Choices ### 7.1 Access and Control You have the right to: - **Access**: Request copies of your personal information - **Correction**: Update or correct inaccurate information - **Deletion**: Request deletion of your personal information - **Portability**: Receive your data in a structured format ### 7.2 Communication Preferences You can control: - **Marketing Emails**: Opt out of promotional communications - **Notifications**: Manage push and email notification settings - **Data Processing**: Object to certain types of data processing - **Cookies**: Manage cookie preferences in your browser ### 7.3 Account Settings You can manage your privacy through: - Account settings and privacy controls - Profile visibility settings - Data sharing preferences - Third-party app permissions ## 8. Cookies and Tracking Technologies ### 8.1 Types of Cookies We use various types of cookies: - **Essential Cookies**: Required for platform functionality - **Performance Cookies**: Help us understand usage patterns - **Functionality Cookies**: Remember your preferences - **Marketing Cookies**: Used for targeted advertising (with consent) ### 8.2 Cookie Management You can manage cookies through: - Browser settings and privacy controls - Our cookie preference center - Third-party opt-out tools - Ad blocking software ## 9. International Data Transfers ### 9.1 Cross-Border Transfers Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards: - **Adequacy Decisions**: Transfers to countries with adequate protection - **Standard Contractual Clauses**: EU-approved data transfer agreements - **Certification Programs**: Industry-standard privacy certifications - **Consent**: Explicit consent for transfers to other countries ### 9.2 Data Processing Locations Our primary data processing occurs in: - Uganda (primary location) - Secure cloud infrastructure - Partner data centers with appropriate safeguards ## 10. Children's Privacy ### 10.1 Age Requirements Our platform is not intended for children under 18: - We do not knowingly collect information from children under 18 - Users must be at least 18 to create accounts - Parents should monitor their children's online activities ### 10.2 Parental Rights If we discover we have collected information from a child under 18: - We will delete the information immediately - We will notify parents if contact information is available - We will take steps to prevent future collection ## 11. Third-Party Services ### 11.1 External Links Our platform may contain links to third-party websites: - We are not responsible for their privacy practices - Review their privacy policies before providing information - We do not endorse or control third-party content ### 11.2 Integrated Services We integrate with third-party services: - **Social Media**: Facebook, Instagram, Twitter integration - **Payment Services**: Secure payment processing - **Analytics**: Usage tracking and improvement tools - **Communication**: Email and SMS service providers ## 12. Updates to This Policy ### 12.1 Policy Changes We may update this Privacy Policy from time to time: - Changes will be posted on this page - We will notify users of significant changes - Continued use constitutes acceptance of updates - We will maintain previous versions for reference ### 12.2 Notification Methods We will notify you of changes through: - Email notifications to registered users - Platform announcements and banners - Updated "Last Modified" date at the top of this policy - Direct communication for material changes ## 13. Contact Information ### 13.1 Privacy Inquiries For questions about this Privacy Policy or our data practices: - **Email**: privacy@vanna.com - **Phone**: +256 XXX XXX XXX - **Address**: Kampala, Uganda - **Data Protection Officer**: dpo@vanna.com ### 13.2 Complaints If you have concerns about our privacy practices: - Contact us directly for resolution - File a complaint with relevant data protection authorities - Seek legal advice if necessary - We are committed to resolving privacy concerns promptly ## 14. Legal Basis for Processing ### 14.1 Processing Grounds We process your information based on: - **Consent**: When you provide explicit consent - **Contract Performance**: To provide requested services - **Legitimate Interests**: For platform improvement and security - **Legal Obligations**: To comply with applicable laws ### 14.2 Withdrawal of Consent You can withdraw consent at any time: - Contact us to update your preferences - Use account settings to modify permissions - Unsubscribe from marketing communications - Request deletion of your account and data ## 15. Data Protection Compliance ### 15.1 Regulatory Compliance We comply with applicable data protection laws: - **Uganda Data Protection Act** - **General Data Protection Regulation (GDPR)** - **California Consumer Privacy Act (CCPA)** - **Other applicable regional privacy laws** ### 15.2 Privacy by Design We implement privacy by design principles: - Data minimization and purpose limitation - Transparency and user control - Security and confidentiality - Regular privacy impact assessments --- *Last updated: September 27, 2025*

Terms of Use 1. Acceptance of Terms By accessing and using this wedding planning platform ("Service"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service. 2. Description of Service Vanna Wedding Planning Platform provides couples with tools to plan their weddings, manage vendors, create registries, and organize guest lists. The platform also allows vendors to showcase their services and products to couples planning their special day. 3. User Accounts 3.1 Account Creation - You must provide accurate and complete information when creating an account - You are responsible for maintaining the confidentiality of your account credentials - You must be at least 18 years old to create an account 3.2 Account Responsibilities - You are responsible for all activities that occur under your account - You must notify us immediately of any unauthorized use of your account - We reserve the right to suspend or terminate accounts that violate these terms 4. Vendor Services 4.1 Vendor Registration - Vendors must provide accurate business information - Vendors are responsible for the quality and delivery of their services - We do not guarantee the performance or quality of vendor services 4.2 Vendor Responsibilities - Vendors must maintain accurate pricing and availability information - Vendors must respond to inquiries in a timely manner - Vendors are responsible for their own business practices and compliance with local laws 5. Couple Services 5.1 Wedding Planning Tools - Couples may use our tools to plan their weddings - All information provided must be accurate and up-to-date - Couples are responsible for their own wedding planning decisions 5.2 Guest Management - Couples are responsible for managing their guest lists - We provide tools but do not guarantee guest attendance or responses 6. Payments and Transactions 6.1 Payment Processing - All payments are processed securely through our payment partners - We do not store credit card information on our servers - Refunds are subject to vendor policies and our refund policy 6.2 Service Fees - We may charge service fees for premium features - All fees are clearly disclosed before purchase - Fees are non-refundable unless otherwise specified 7. Content and Intellectual Property 7.1 User Content - You retain ownership of content you upload - By uploading content, you grant us a license to use it for service provision - You are responsible for ensuring you have rights to any content you upload 7.2 Platform Content - All platform content, including designs, text, and features, is our property - You may not copy, modify, or distribute our content without permission - Our trademarks and logos may not be used without written consent 8. Privacy and Data Protection 8.1 Data Collection - We collect personal information as described in our Privacy Policy - We use data to provide and improve our services - We implement appropriate security measures to protect your data 8.2 Data Sharing - We do not sell personal information to third parties - We may share data with service providers who help us operate the platform - We may share data when required by law 9. Prohibited Activities You agree not to: - Use the service for any unlawful purpose - Upload malicious code or attempt to hack the platform - Impersonate others or provide false information - Spam or harass other users - Violate any applicable laws or regulations 10. Service Availability 10.1 Uptime - We strive to maintain high service availability - We do not guarantee 100% uptime - We may perform maintenance that temporarily affects service 10.2 Service Changes - We may modify or discontinue features at any time - We will provide reasonable notice of significant changes - Continued use after changes constitutes acceptance of new terms 11. Limitation of Liability - Our service is provided "as is" without warranties - We are not liable for indirect, incidental, or consequential damages - Our liability is limited to the amount you paid for the service - We are not responsible for vendor actions or third-party services 12. Indemnification You agree to indemnify and hold us harmless from any claims, damages, or expenses arising from: - Your use of the service - Your violation of these terms - Your violation of any third-party rights - Content you upload to the platform 13. Termination 13.1 Termination by You - You may terminate your account at any time - Termination does not relieve you of obligations incurred before termination 13.2 Termination by Us - We may terminate accounts that violate these terms - We may suspend or terminate service with reasonable notice - We are not liable for termination of service 14. Dispute Resolution 14.1 Governing Law - These terms are governed by the laws of Uganda - Any disputes will be resolved in Ugandan courts 14.2 Mediation - We encourage resolution of disputes through direct communication - Mediation may be required before legal action 15. Changes to Terms - We may update these terms from time to time - We will notify users of significant changes - Continued use after changes constitutes acceptance 16. Contact Information For questions about these Terms of Use, please contact us at: - Email: support@vanna.com - Phone: +256 XXX XXX XXX - Address: Kampala, Uganda 17. Effective Date These Terms of Use are effective as of the date you first use our service and will remain in effect until terminated. --- *Last updated: September 27, 2025*